FAQ

Changi Mobility Companion

1. What is Changi Mobility Companion?

The service is designed to assist individuals with reduced mobility upon arrival or departure at the airport. Our staff will meet you at the designated arrival areas or departure door and provide necessary support, including assistance with luggage, clearing the immigration and navigating the airport.

2. What disabilities or conditions does this service cater to?

Our service is designed for individuals with reduced mobility, including those who have difficulty walking or require assistance due to medical conditions.

Note: At this time, we only cater to passengers who can walk short distances and use stairs. Passenger who are unable to use stairs, walk short distances or are completely immobile should contact the airline for assistance.

3. Is the service available at all terminals?

Our Changi Mobility Companion service is currently available at all Singapore Changi Airport terminals except for Terminal 4. Please contact customer service for details.

4. Will I have a dedicated assistant?

Yes, each customer is assigned a dedicated assistant who will guide and assist you throughout your journey at the airport.

5. Will the dedicated assistant help me in and out of the wheelchair?

No. You will need to get in and out of the wheelchair yourself.

6. Does this service allow me to use the priority lanes?

There are Special Assistance Lanes (SALs) at immigration, which is available to all Persons with Reduced Mobility and family groups. There are no priority lanes during boarding/disembarking and security clearance.

7. How do I book the Changi Mobility Companion service?

Contact us at +65 8051 9119 or email changimeetgreet@changirecommends.com.sg at least 48 hours prior to your flight to arrange Changi Mobility Companion services.

8. How early should I book the Changi Mobility Companion service?

We recommend booking at least 48 hours in advance to ensure availability and to allow us to prepare for your needs.

9. Can I arrive without a prior booking?

While advance booking is recommended, we may accommodate walk-ins depending on staff and wheelchair availability. Please call us at +65 8051 9119 upon arrival at Singapore Changi Airport.

10. Is there a fee for the Changi Mobility Companion service?

Yes, there is a fee for the service, which varies depending on service booked. Please check our website for pricing information or contact our customer service for pricing details.

11. I have my caretaker or family member with me. Will he/she be charged for the service?

Please indicate number of accompanying persons during your booking. Charges will be advised accordingly.

12. What are the payment methods available?

We accept bank transfers, PayNow and Credit Card (Visa, MasterCard and American Express).

13. I still have time before my flight departs. Will the dedicated assistant guide me to airport facilities, attractions, or duty-free shopping?

Yes, if time permits, the dedicated assistant can guide you to explore airport facilities, attractions or duty-free shopping.

14. What if I need to reschedule the date and time of my service?

For prompt assistance, please contact us at +65 8051 9119 or email changimeetgreet@changirecommends.com.sg. Our customer service team will handle the necessary changes.

15. What should I do if my flight is delayed?

Please contact us immediately if your flight is delayed. Rest assured, our team closely monitor your flight deltails and will adjust pickup arrangements as necessary.

16. What if my flight is delayed and I forgot to inform you?

Rest assured, team closely monitor your flight details and will adjust pickup arrangements as necessary.

17. What is the cancellation policy?

Cancellations made less than 24 hours before the scheduled meeting time will incur a 100% charge.

All bookings are strictly non-refundable. However, refund requests will be considered on a case-by-case basis. In the event of a refund, a 20% administrative fee will apply.