(China) Beijing/ Shanghai/ Guangzhou/ Shenzhen Airport - City Center Within 35km (7 Seater Car + Meet &Greet)

 What you get

Car Details:

7 Seater Car: 6 Passenger with Maximum 4 x 24" Luggage OR 6 Passenger only

  • Please choose a bigger car if you have too much luggage or you have large pieces of luggage, please refer to the FAQ section on the same webpage for more details of Luggage Matters.

Standard Meet & Greet (Up to 4 Passenger): Upon existing the arrival hall, kindly look for our staff holding a placard with your name on it, our staff will escort you until hand over to the designated driver.

Confirmation Details:

  • This price includes ONE WAY TRANSFER from Airport to City Center within 35km OR City Center to Airport within 35km.
  • This price includes ONE Standard Meet & Greet Service (Up to 4 Passenger): Upon existing the arrival hall, kindly look for our staff holding a placard with your name on it, our staff will escort you until hand over to the designated driver.

 

Important Notes:

  • Service will be provided by well trained & professional Chinese speaking driver.
  • Reservation must be made at least 4 working days before departure to ensure the availability of chauffeur.
  • Price is NOT VALID for Peak Period: As per Calendar block out dates, if any. Kindly contact us if you want to book any block out dates. 
  • VIP Meet & Greet is also available at additional charge. Contact us if you need this service, our staff will meet & greet guests from aerobridge upon flight landing. 
  • Exceed free waiting time charge for Airport Transfer: SGD20/hr for 5 Seater car, SGD36/hr for 7 Seater car. (Kindly contact us for payment, driver will not collect cash from customer.)
  • Exceed service time charge for Car Charter: Exceed service time or kilometer will be charged additional  SGD25/hr for 5 Seater & SGD 29/hr for 7 Seater, SGD2/km for 5 Seater & SGD3/km for 7 Seater.
  • Non-refunable if the cancellation request is made less than 4 working prior to the requested pickup time, wrong information is provided, no show or flight delays.

 

1. Reservations Policy

  • Reservations are to be made at least 4 business days in advance to ensure the availability of a chauffeur.
  • Amount quoted includes chauffeur services, fuel costs, parking fees, highway toll fees, congestion charges etc. Unless otherwise stated, charges not mentioned above are not included in the amount quoted.
  • For pick-up at the airport, customers are entitled to 90 minutes complimentary waiting time (International Arrival) after the flight has landed. Any additional time thereafter will be subjected to additional charges.
  • The customer shall be responsible and liable for charges arising from wrong information provided by them. Refund request will not be entertained and rearranging a transfer would incur additional charges.

 

2. Amendment, Cancellation and No-show Policy:

  • Amendments made to the reservation at least 4 working days prior to the scheduled pick-up date/time will not incur any charges. This applies only to amendments made to names, contact numbers, or number of passengers. Amendments to the car model will incur additional charge regardless of the time the request is made.
  • A new reservation is required for other amendments. The prices for the new reservation may be subjected to change, due to fluctuation in exchange rates and differences in travel seasons.
  • Cancellation and Refund policy would be as below.
    • For refunds due to unforeseen circumstances, please email to call@changirecommends.com.sg 
    • If cancellation is due to wrong information provided or no show, refund requests will not be entertained. 
    • Any amendments must be done at least 4 business days prior to requested pick-up date. Any amendments thereafter would be subjected to penalty charges.

Cancellation requests made 4 business days prior to your requested pick-up time

Full Refund

Cancellation request made within 24 hours from reservation

Full Refund

Cancellation requests made 3 business days prior to your requested pick up time.

80% Refund

Cancellation due to unforeseen circumstances i.e. flight cancellation, weather conditions.

Case by Case Basis

 

3. Prices:

  • Prices are subjected to changes due to fluctuation in exchange rates, differences in travel seasons and will be adjusted at the discretion of Changi Recommends and their partners.

4. Product:

  • Picture of product is for illustration purposes only and the car model on the day of pick-up may vary from the illustration.
  • In the case where the travel itinerary involves sea transportation and location is inaccessible by car, pick-ups will be done at the corresponding jetty.

5. Liability:

  • In the circumstance that the chauffeur is required to contact the customer, the customer would need to ensure that he is contactable via phone. If the driver could not be located, the customer is advised to contact Changi Recommends for further instructions.
  • In the case of any flight emergencies or delays, kindly contact Changi Recommends before you take off. Should there be any emergency returns or landings, you are advised to notify Changi Recommends at your earliest convenience.

6. The Management reserves the right to change the terms and conditions without prior notice.

 Recommended for

  • Families
  • Friends
  • Couples
  • Business
  • Please make sure you book a vehicle that can accommodate your group and luggage
  • If the actual passenger number and luggage size and number are not in line with the data you have provided when booking, the supplier may refuse to provide service to you.

 Must Do

To provide you with seamless service kindly state the Flight Number, Service Date, Pick up/Drop off Address, Contact Information correctly.

  • Contact: Provide China mainland mobile number, driver will monitor flight status & call your mobile number (driver will not able to call overseas number) OR Activate your international roaming for you to contact & locate driver after collection of your check in luggage.

Transportation

Driver’s waiting time Policy

  • Free Waiting Time for Airport Transfer

Up to 90 minutes from your flight's landing time for international flight.

Up to 60 minutes from your flight's landing time for domestic flight.

Up to 5 minutes from the designated pick up time for departure transfer.

  • Exceed free waiting time charge for Airport Transfer: SGD20/hr for 5 Seater car, SGD36/hr for 7 Seater car. (Kindly contact us for payment, driver will not collect cash from customer.)
  • Exceed service time charge for Car Charter: Exceed service time or kilometer will be charged additional  SGD25/hr for 5 Seater & SGD 29/hr for 7 Seater, SGD2/km for 5 Seater & SGD3/km for 7 Seater

 

FAQ
 
General
1. How do I reserve an Airport Transfer?
  • Book online at our Changi Recommends webpage
Reservation and Confirmation Process
1. How many days in advance should I book my airport transfer?
  • You are strongly encouraged to reserve your spot online at least 4 working days (Overseas Airport Transfer) before your departure date.
2. What happens after I have successfully booked an airport transfer for my trip?
  • An email will be sent upon successful payment. Your booking will be sent for processing by our operation team to the Transport Provider after payment is completed.
  • You will receive an confirmation email with your order information. If you have not received the email, please check your spam box. If there are errors in your details, kindly contact us at call@changirecommends.com.sg.
  • Upon arrival at the airport, kindly do look out for driver who will be holding a placard with your name on it, if you've booked an airport transfer with Arrival Meet & Greet Service. 
  • Upon arrival at the airport, kindly do check your phone for any messages from your driver (free Wi-Fi is available at the airport), if you've booked an airport transfer without Arrival Meet & Greet Service.
3. What happen if there are changes for my booking details?
  • All changes must be made at least 4 business days before scheduled pick-up time.
  • If the changes do not affect the vehicle capacity/model that we provide, there will be no extra charges applied.
  • If the changes require an upgrade/downgrade in vehicle capacity/model, we may require you to create a new booking with your latest changes. Your previous booking will be fully refunded. Please note that new booking fees vary depending on currency exchange fluctuations and differences in travel seasons.
 
Refund Policy

Cancellation requests made 4 business days prior to your requested pick-up time

Full Refund

Cancellation request made within 24 hours from reservation

Full Refund

Cancellation requests made 3 business days prior to your requested pick up time.

80% Refund

Cancellation due to unforeseen circumstances i.e. flight cancellation, weather conditions.

Case by Case Basis
Refunds may take 14-21 business days to process and will be issued using the original payment method.
 
1. What happens if my flight is delayed?
In the case of any flight delays or other flight-related emergencies, please contact us at call@changirecommends.com.sg or Whatsapp +65 8790 0737 for further instructions. We will reach out to the chauffeur on your behalf.
  • If you've choosen pick-up according to the Flight No.: The driver will monitor the flight status and provide complimentary waiting time of 90 minutes from the landing of the flight. In the event of a flight delay exceeding 2 hours, please notify us in advance. There is a possibility of a service driver change. 
  • If you've choosen pick-up at the designated time, regardless of flight delays or early arrivals, a 90-minute free wait will be provided based on the agreed time.
  • Additional charge will be applied if exceeds free waiting time.
2. I have booked a car seat, but my child doesn’t use it, can I ask for a refund?
Child seat fee is strictly non-refundable; Reasons for the non-usage of the pre-arranged child seat will not be entertained (e.g., child’s crying/ size etc.) Follow your destination country’s rules & regulations for using a child car seat is often ignored, but it is highly important for safety & highly encouraged. Changi Recommends and the operators will not hold relevant responsibility if guests decide not to pay & arrange a child car seat.
  • Malaysia’s regulations: Children under 135cm must use a child/booster seat or related safety cushion.
  • Taiwan’s regulations: Children aged 4yrs & below must use a child/booster seat or related safety cushion.
  • South Korea’s regulations: Children aged 6yrs & below must use a child/booster seat or related safety cushion.
  • Japan’s regulations: Children aged 6yrs & below (or 140cm & below) must use a child/booster seat or related safety cushion.
  • China’s regulations: There is currently no countrywide law in China requiring children to use a child restraint seat. However, places such as Shanghai and Shandong province have introduced regulations making the use of child restraint seats compulsory for children under the age of 4.
Chauffeur's Matters
1. I have arrived at the airport, where do I meet my chauffeur?
  • Upon arrival at the airport, kindly do look out for driver who will be holding a placard with your name on it, if you've booked an airport transfer with Arrival Meet & Greet Service. 
  • Upon arrival at the airport, kindly do check your phone for any messages from your driver (free Wi-Fi is available at the airport), if you've booked an airport transfer without Arrival Meet & Greet Service.
  • In the event you are unable to locate the driver, please contact us at call@changirecommends.com.sg for further instructions. 
Luggage Matters
1. What is the maximum amount and size of luggage I can bring?
The typical luggage size we’d suggest is 64 x 41 x 26 centimetres, which is the 24” medium-sized luggage. If your luggage is larger than this, it will be considered as two separate pieces of luggage. Baby Pram, Wheelchair or Mobility equipment are counted as odd size items.
  • Kindly read car details for maximun capacity of the car you booked.
2. What if I am bringing large suitcases / golf clubs or skis?
  • We are regretted to inform you that normal car types like 5 seaters and 6 seaters are unable to fit in excess luggage or large items. If you are carrying excess luggage or large items (such as skis, golf clubs etc.) please enquire us in advance before you order. We are reachable by Email: call@changirecommends.com.sg
3. What happens if my travel partner is someone with disability?
  • Drop us an email at call@changirecommends.com.sg, we will advise you accordingly.
Price and Tips Matters
1. What does my payment cover?
  • Your payment covers: Fuel costs, Toll fees, Service fees; Parking fees, unless otherwise stated.
2. Is tipping required?
  • Gratuities is not included in the price and tipping is not customary for many countries. "But I think my chauffeur’s service has been great!" We leave it up to your discretion on tipping.
3. If I booked with you before, do I get any discount for future trips?
  • We do not offer any promotional codes on our transfers as we offer excellent value for money and low prices all year round and for every route we cover. We will continue to do our best in providing competitive prices for our transfers. As well as low prices, we have our 24/7 hotline +65 6701 1185 for you to call, you can also Whatsapp +65 8790 0737 whenever you need us, we'll be here for you. We hope you'll consider us for your future trips.
Insurance Matters
  • You are highly encouraged to have a valid travel insurance policy for the duration of your trip.
Miscellaneous
  • Ensuring a safe and pleasant ride:
Our chauffeur reserves the right to refuse to pick up the passenger(s) if they are seen to be under the influence of alcohol or drugs, or if they display behaviour and/or language that is abusive and potentially damaging to the chauffeur, other passengers or the vehicle. If the service is cancelled due to the above reasons, there will be no refunds and you may be liable for any vehicle damages and cost incurred.
  • Chauffeur services from place of accommodation to the airport:
To ensure timely arrival, we recommend that you arrange for pick up at least 3 - 4hours before the departing flight. If your place of accommodation is far from the airport, we suggest that you arrange for an earlier pick up, to allow ample time for your journey and flight check in. Our chauffeur will arrive punctually at the designated pick-up address to ensure that you get to the airport on time.
 
Post Trip
1. Who can I contact for feedback?
  • Please contact us at call@changirecommends.com.sg

 Contact details

General Enquiries:

Email: call@changirecommends.com.sg

Whatsapp: +65 8790 0737

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